Privacy Policy
Privacy Policy
Effective Date: 1/1/2026
Keep The Westbank Beautiful ("KWB," "we," "us," or "our") is a Louisiana 501(c)(3) nonprofit organization. We respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, share, and protect information when you visit our website (the "Site"), sign up for updates, donate, volunteer, or submit community reports.
1) Information We Collect
We may collect the following types of information:
A. Information you provide to us
Contact information (such as name, email address, phone number, mailing address) when you sign up for newsletters, register for events, volunteer, or contact us.
Donation information (such as donation amount and transaction details). Payment card information is typically processed by a third-party payment processor and is not stored by us, unless explicitly stated on the Site.
Community issue submissions you choose to share (such as issue description, location, photos, and comments).
Other information you provide in forms, surveys, or messages.
B. Information collected automatically
When you use the Site, we may automatically collect:
Device and usage information (IP address, browser type, pages visited, referring/exit pages, date/time, and other analytics data).
Cookies and similar technologies to help the Site function and to understand how visitors use the Site.
C. Location information
If you choose to report an issue, you may enter a location (address, cross-streets, or map pin). We may also collect approximate location based on IP address, depending on your device and settings.
2) How We Use Your Information
We use information we collect to:
Provide and improve the Site and our programs.
Respond to inquiries and provide customer support.
Process donations and send donation receipts or acknowledgments.
Send newsletters, event updates, volunteer opportunities, and other communications (you can unsubscribe anytime).
Display community-submitted reports and manage moderation (where applicable).
Monitor Site security, prevent fraud, and enforce our policies.
Comply with legal obligations and protect our rights and the safety of our community.
3) Community Reports and Public Content
Some information submitted through community reporting features may be displayed publicly on the Site (for example: issue type, general location, photos, and comments). Please do not submit sensitive personal information in public fields, including:
Phone numbers, personal email addresses, driver's license numbers, or financial information
Home addresses of individuals (unless necessary for describing a public issue and allowed by law)
Personal medical information
Information about minors
We may remove or redact content at our discretion to protect privacy, comply with law, or enforce community standards.
4) How We Share Information
We do not sell your personal information.
We may share information in the following limited circumstances:
Service providers that help us operate the Site or our services (e.g., website hosting, email platforms, donation/payment processing, analytics). These vendors are permitted to use information only to provide services to us.
Legal and safety reasons if required by law, subpoena, court order, or if we believe disclosure is necessary to protect rights, safety, and security.
Business/organizational changes (rare) such as a merger, reorganization, or transfer of assets, consistent with nonprofit and legal requirements.
With your consent when you ask us to share or authorize sharing.
5) Cookies, Analytics, and Third-Party Links
Cookies: We may use cookies and similar technologies to operate the Site and remember preferences. You can control cookies through your browser settings. Disabling cookies may affect some Site features.
Analytics: We may use analytics services (such as Google Analytics) to understand Site traffic and improve performance. These services may collect information about your visit and device.
Third-party links: The Site may link to third-party websites (e.g., donation processors, social media). We are not responsible for the privacy practices of those third parties. Please review their policies.
6) Email and Communications
If you subscribe to our emails, you can opt out at any time by clicking "unsubscribe" in an email or contacting us directly. We may still send non-promotional messages when necessary (e.g., donation receipts, important updates related to an event you registered for, or policy changes).
7) Data Retention
We retain information as long as reasonably necessary to:
Provide services and manage our programs
Maintain records required for nonprofit operations, accounting, and legal compliance
Resolve disputes and enforce agreements
We may also retain and use aggregated or de-identified data for analytics and reporting.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9) Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can delete it.
10) Your Privacy Choices
Depending on your location and applicable laws, you may have rights to:
Request access to personal information we hold about you
Request correction or deletion of your personal information
Opt out of marketing communications
To make a request, contact us using the information below.
11) Louisiana and U.S. Users
KWB operates in the United States. If you access the Site from outside the U.S., you understand that your information may be processed and stored in the U.S., where privacy laws may differ from those in your location.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after changes are posted means you accept the updated policy.
13) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Keep the Westbank Beautiful (KWB)
4701 Westbank Expressway, Suite 3
Marrero, LA 70072
info@keepwestbankbeautiful.org